Operations Specialist


The Operations Specialist is responsible for identifying and improving workflows, working with staff and improving processes, recommending and updating business procedures.  Creating efficiency and effectiveness in backroom operations; overall improving company productivity

  • Location: Chicago IL | Philadelphia PA

  • Travel: Minimal


  • Process improvement as we grow, such as onboarding, time tracking, reporting

  • Updating standard operating procedures

  • Assisting in the development of standards where new process is needed

  • Conducting internal project audits with project managers and team

  • Assist project teams to ensure compliance with audit regulations

  • Assist leadership team in process improvement measurement; sharing KPI’s that impact decision making

  • Performing statistical analysis

  • Identify deficiencies of projects, and prepare reports for solution practice leaders

  • Communicating operation achievements


  • Bachelor’s degree in Business, Statistics, Operations or other related areas

  • 2 years of experience in Operation related areas

  • Knowledge and experience with analytics, statistics, graphs and numeric data

  • Excellent problem solving and investigative skills

  • Detailed and thorough

  • Proactive and works well both independently and under supervision depending on the task

  • Strong verbal and written communication skills across all levels of the organization

  • Excellent PC Skills including Word, Excel, Visio, and PowerPoint

  • High professional standards regarding customer service, teamwork, integrity and confidentiality

  • Project management skills are desired, but not required

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