Operations Specialist

Description

The Operations Specialist is responsible for identifying and improving workflows, working with staff and improving processes, recommending and updating business procedures.  Creating efficiency and effectiveness in backroom operations; overall improving company productivity

  • Location: Chicago IL | Philadelphia PA

  • Travel: Minimal

Responsibilities

  • Process improvement as we grow, such as onboarding, time tracking, reporting

  • Updating standard operating procedures

  • Assisting in the development of standards where new process is needed

  • Conducting internal project audits with project managers and team

  • Assist project teams to ensure compliance with audit regulations

  • Assist leadership team in process improvement measurement; sharing KPI’s that impact decision making

  • Performing statistical analysis

  • Identify deficiencies of projects, and prepare reports for solution practice leaders

  • Communicating operation achievements

Qualifications

  • Bachelor’s degree in Business, Statistics, Operations or other related areas

  • 2 years of experience in Operation related areas

  • Knowledge and experience with analytics, statistics, graphs and numeric data

  • Excellent problem solving and investigative skills

  • Detailed and thorough

  • Proactive and works well both independently and under supervision depending on the task

  • Strong verbal and written communication skills across all levels of the organization

  • Excellent PC Skills including Word, Excel, Visio, and PowerPoint

  • High professional standards regarding customer service, teamwork, integrity and confidentiality

  • Project management skills are desired, but not required


Name *
Name
http://