Capax engagement managers are experienced professionals who understand that as a project
unfolds changes should be expected. These changes can fall into one of two categories:
- Normal course of project
- Change order required
All user feedback from project reviews and acceptance testing will be captured in status reports
and the User Acceptance Testing Results documents. The Capax engagement manager will review them
and flag any that may result in a non-trivial change in scope for a feature or the overall project
schedule. These items will be discussed with the Customer project lead(s) before any Capax
development resources are assigned to do the work and where requested, we’ll provide an effort
estimate which the Customer lead(s) can review before any changes to the project schedule or level
of resources are made. This is how normal course of project changes are handled. However, if a
change is large enough to justify a significant update to the technical design document or overall
project schedule, Capax or Customer may choose to request a Change Order be issued and signed by both
parties. Customer will be responsible for any additional fees and responsibilities which will be clearly
reflected before additional work begins.